Question 1

How do you come up with your prices?

Accepted Answer

The prices you are quoted come out of our pricing menu. We have looked at the most common tasks we are asked to perform and figured out the average time to perform the task, cost of the materials and the cost associated with running an electrical business that is able to stand behind that work.

To come up with the price to complete your electrical project, your electrician will figure out the tasks needed to complete the work. Each task has a price associated with it. Your electrician will add those tasks together to come up with your total. This method allows us to identify tasks that don't need to be performed on your project and save you money where we can.

This also allows us to be fair and transparent when pricing your electrical project. What I mean by fair and transparent is, the cost to perform the work should have nothing to do with how nice a neighborhood someone lives in. When designing our pricing guide, we asked ourselves, "what does it take to perform this task" NOT "how much can we get a person to pay".

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Question 2

Why don't you charge by the hour?

Accepted Answer

When you charge by the hour, you can't give a price until after the job is finished. And we don't want you to have to wait till the end of the job to find out how much it cost.

We believe there are too many variables that make "charging by the hour" more of a win for the company, not the homeowner. If an electrician has to go get a part, is slower than another electrician, the job takes longer than expected, etc. -- are all things that a homeowner has no control over but ends up paying the price for. There's no accountability on the electrical company to have their trucks stocked better, train their electricians better or run their business more efficiently.

There are many other reasons but they all revolve around us trying to do right by everyone involved; the homeowner, the electrician, and the company.
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Question 3

Why is your price different than other companies?

Accepted Answer

It is rare to find 2 electrical companies that charge the same price. Without digging into the details of your specific electrical project, it is hard to know exactly why. Our prices are based on what it takes to do the job, not what another company charges.

Most electrical service/construction companies are started by an electrician that is trained to be an electrician, learning the electrical trade. They are not trained in how to run a business. This is why so many electrical companies come and go.

Most of the electrical companies that have been around for a long time were started by an electrician that happened to be good at business too. This is also why you see so many electrical companies spring up during a good economy, most of them a one-man band. Unfortunately, they have to close their doors when there is an economic downturn.

There are so many little things that go into running a business that is there when you need them, not only today but for years to come. All of those costs have to be taken into consideration when pricing your goods and services. A lot of electrical companies don't take into account all of the expenses associated with doing the job and they do the best they can coming up with a price, sometimes it is a bit of a guess. They can be higher or lower than another company's price. This could be one explanation why our price is different than theirs

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Question 4

Can you give me a price over the phone?

Accepted Answer

The staff that we have answering phones and scheduling appointments are not electricians. They do not understand how the electrical in your home works or how to price the work you need help with.

There are too many variables that need an electrician to look at before quoting a price. We insist on getting our electrician on site to see what needs to be done so no crucial details are missed. The price they give you before the work begins is what the price will be after the work is performed.

Anyone that quotes a price over the phone is guessing and I have not met a homeowner that is happy when an electrician shows up and quotes a higher price "now that they have seen the job". We don't want to quote you a low price just to get an electrician to your home only to find out something was not communicated, and your electrical project is more difficult than originally explained over the phone.
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Question 5

Can you give me a ballpark price?

Accepted Answer

I have asked our electricians to give me ballpark prices in the past and they usually answer with a long list of questions that they need answered before being able to give a price. Until our electrician sees your electrical project, they won't give a ballpark price.

Most ballpark prices are a guess. Another company might give a range that they hope will cover the cost to do the job. And most of the time they have to come back and ask for more money. Our experience has shown that a ballpark price is usually not in anyone's best interest.
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Question 6

Do you charge a fee to come to my house?

Accepted Answer

We have a small appointment fee to send our electrician to your home. Our electricians will arrive in a truck stocked with thousands of parts. They'll have everything they need to start your electrical project while they're at your home, unless the situation is unusual. They'll perform a thorough evaluation of your electrical system and explain what they'll need to do to complete the work you called for. They're not going to charge you by the hour, they will give you a total price, with options, before any of the work begins.
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Question 7

Do you charge extra if I live far away?

Accepted Answer

No, as long as you live in our service area, our electricians can come to your home and help. We service homes in Sussex & Kent Counties in Delaware, and Worcester & Wicomico Counties in Maryland.
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Question 8

Do you give free bids?

Accepted Answer

There are several large electrical projects that we are willing to show you what options are available and the visit doesn't cost you anything; basement finishes, electrical meters/panels, generators, etc. This is not a complete list so call us if you have questions about your project.
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Question 9

Do you charge more for weekends?

Accepted Answer

You will pay a little more for the appointment fee to get an electrician to your home on the weekend but they do not charge more for the work you want performed. Our electricians run calls on Saturdays and charge the same price as they would any other day of the week. We do not have a different set of electrical prices for work performed on Saturdays. We are closed on Sundays.
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Question 10

Do you charge more if the job takes longer than expected?

Accepted Answer

No, our electricians don't quote a price until they have seen your electrical project. Once they quote a price, it doesn't change, no matter how long it takes. At any time you want to add more tasks to your electrical project, your electrician will let you know how much it would cost to perform the extra work.
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Question 11

Do you offer discounts?

Accepted Answer

Yes. In addition to our coupons,(https://www.expertwire247.com/seasonal-offers) we offer senior discounts, military discounts and public servant discounts. You can receive 5% off or any special promotions we may be running, whichever is greater. You can ask your electrician to show you your savings.
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Question 12

What payment methods do you accept?

Accepted Answer

You can pay for your electrical service with cash, check, or any major credit card. We collect, in full, upon completion of the project. If you would like to make monthly payments, we do have financing options available through 3rd party finance companies, with approved credit. Your electrician can talk to you about your options when they give you pricing options for the electrical work you want done.
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